Privacy policy

1. Data controller

E GROW E-GROWONLINE CIA. LTDA. (“e-grow”), based at De los Luceros y El Vergel, Quito, Ecuador.

Privacy contact: info@e-growonline.com. Phone and WhatsApp: +593 96 934 4898.

2. Personal data we collect

We only collect the data you give us when using this website:

• Contact, quote and demo forms: first name, last name, email, phone number, the message you write and the options you choose (for example, which solution interests you or how many people you want to train).
• Virtual assistant: the contact details you choose to share (name, company and email) and the content of your conversation with the assistant.
• Basic technical browsing data, such as the browser language and the page you write to us from, needed for the site to work and to know which form your request came from.

3. What we use your data for

We use your data to:

• Handle your request and reply to you.
• Send you information and proposals about our products and services (E-learning, Ludus VR, Rutalink, and Automation and custom systems).
• Schedule meetings or demos.
• Keep a record of our contacts and sales opportunities in our management system (CRM).
• Improve the website and the service we provide.

4. Legal basis

We process your data with your consent, which you give by ticking the authorization box before submitting a form. You may withdraw your consent at any time by writing to the email above, without affecting processing carried out before.

5. Who we share your data with

We do not sell your personal data. We only share it with providers that supply us with technology services and process it on our behalf, such as website hosting, our contact management system and email delivery providers, or with authorities when the law requires it.

If you choose to write to us on WhatsApp, that conversation is also governed by WhatsApp's terms and privacy policy.

6. International transfers

Some of our technology providers may store or process data outside Ecuador. In that case we seek to ensure they offer adequate safeguards, in accordance with the LOPDP.

7. How long we keep your data

We keep your data for as long as the business relationship lasts or as needed to handle your request, and afterwards for the periods required by legal obligations. When it is no longer needed, we delete or anonymize it.

8. Your rights

As a data subject you can at any time exercise your rights of access, rectification and updating, deletion, objection, portability and suspension of processing, as well as the right not to be subject to decisions based solely on automated processing.

To exercise them, write to info@e-growonline.com stating your name and which right you wish to exercise. We will reply within the deadlines set by law. If you believe your rights have not been addressed, you may go to Ecuador's Personal Data Protection Authority.

9. Cookies and similar technologies

This website does not use advertising or tracking cookies. If we add analytics tools in the future, we will update this policy and, where applicable, ask for your consent.

Videos on the site are hosted on YouTube and only load when you click to play them, using its enhanced privacy mode.

10. Security

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration. No system is completely infallible, so we recommend not including unnecessary sensitive information in your messages.

11. Minors

This website is aimed at companies and professionals. We do not intentionally collect data from minors.

12. Changes to this policy

We may update this policy. We will publish the current version on this page, with the date of the last update.